ABOUT HIRING FROM US – F A Q’s

WHEN YOU CLICK ‘BOOKING REQUEST‘ AT CHECKOUT, YOU’LL RECEIVE AN INSTANT ‘COPY’ OF THAT REQUEST.

NEXT, WE WILL CHECK AVAILABILITY BEFORE RESPONDING (within 24hrs) WITH AN ‘OFFICIAL BOOKING EMAIL’. IT CONTAINS FILES (pdf’s) AND IS MOST IMPORTANT FOR ALL OF YOUR HIRE INFORMATION ! PLEASE CHECK YOUR JUNK/SPAM IF YOU DON’T SEE THIS & LET US KNOW BY EMAIL (info@crocshire.com) AND WE CAN RESEND IT.

WE DO NOT REQUEST PAYMENTS DIRECTLY FROM THIS SITE!

IF YOU CLICK ‘QUOTATION ONLY’ AT CHECKOUT.  SIMPLY, only THAT QUOTATION COPY IS WHAT YOU’LL RECEIVE .

PLEASE DO NOT USE OUR OFFICE PHONE NUMBER TO MAKE HIRE ENQUIRIES, AS IT IS NOT MONITORED ON A REGULAR BASIS. WHEN YOU PLACE AND ORDER ONLINE WITH US, YOU WILL RECEIVE A NUMBER THAT CONTACTS US DIRECT.

  • Listed Hire Rates are 1 (One) Day.
  • Most customers request delivery*, tick that box at checkout page so the cost can be calculated.
  • *We deliver the day before and collect the day after.

  • *If you prefer to collect from us; Please be aware that our depot (Coggeshall Rd.) is strictly ‘visit by arrangement only’, so your pick-up time will need to be pre-arranged.

  • ‘Washing Up’; tick box to request this at checkout and the cost will be calculated. China and Cutlery etc,. will be provided in strong/waterproof/washable packaging. Scrape loose debris away, place back into those containers – we do the rest! No washing charge for our drinks glasses hire, so long as glasses have been replaced into their appropriate crates, upside down!

  • ‘Extended Hire‘ request at checkout and write us a message. If you want things earlier, i.e. on Thursday for a Saturday hire or keep items for more than a day, simply let us know and we will calculate and respond with that extra hire charge. Please remember, we are the same as any other rental/hire business, and we charge for the ‘time‘ you have our goods.

  • ‘Washing Up’: tick box to request this at checkout for a calculated cost. China and Cutlery etc,. is provided in strong/waterproof/washable packaging. You can scrape loose debris away and place back into containers – we do the rest! There’s actually no washing charge for our drinks glasses hire so long as glasses are replaced into their appropriate crates, upside down!

  • Breakages/Losses/Damage !!! Of course we charge for these.

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PAYMENTS – NO CARDs or CHEQUEs  !